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Summary
This article describes how to start your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with Microsoft Office for Mac applications. This kind of startup is known as a 'clean startup' or 'Safe Boot.'
When you start your operating system by using a normal startup, several applications and services start automatically and then run in the background. These programs include basic system processes, antivirus software, system utilities, and other software. These applications and services can sometimes cause interference when you install or run Office for Mac. The steps in this article may help isolate the problem if you receive an error message when you install or start the product or if the application crashes or closes unexpectedly.
This article is intended for the beginning to intermediate computer user.
You may find it helpful to print this article before you follow the steps.
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More Information
With the free version, you get a clean, highly productive, and expandable email program that includes functions like link and open tracking, quick reply templates, and an 'undo send' feature. However, the free edition is limited to 10 accounts. Need help with Windows 7, Windows Vista and Windows 8/8.1? Check out the Microsoft instructions for performing a clean boot in older versions of Windows. The first thing you need to do is to re-enable your start-up programs. Follow the steps above again but at step 6 right-click and enable all of your programs again.
Chromebook, Linux, and Mac: Under 'Reset Settings,' click Restore settings to their original defaults Reset Settings. Windows: Under 'Reset and cleanup,” click Reset Settings Reset Settings. If you removed unwanted programs or reset your browser settings, you might need to turn some extensions back on. Here’s how to change startup programs Mac doesn’t need with CleanMyMac X: Open CleanMyMac X on your Mac. On the left side of the window, select “Optimization” Note: you can choose to clean up all login items and launch agents, or choose the individual processes you want to control.
Prerequisites
You must be logged on as an administrator or as a member of the Administrators group on the computer to perform the methods that this article contains. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network at work, you might have to ask the system administrator for help.
Restart your computer in Safe mode
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For information about how to start an Office for Mac application in Safe mode, see the following articles:
How to use safe mode on your Mac