3 Extract (drag and drop) the MicrosoftProgramInstallandUninstall.meta.diagcab file from within the ZIP to your desktop. 4 Run the MicrosoftProgramInstallandUninstall.meta.diagcab file. The troubleshooter will only run and will not be installed. 5 Click/tap on the Advanced link in the troubleshooter. (see screenshot below).
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March 9, 2017 – Mac DMG and Mac App Store version 4.6.8 Most of our sync and sharing issues are fixed in this version! March 1, 2017 – Mac DMG and Mac App Store version 4.6.7.2 A crash issue at application launch was fixed. February 21, 2017 – Mac DMG and Mac App Store version 4.6.7. Whatever the reason, if you want to use Internet Explorer on a Mac, we’ll show you how to do it in the easiest possible way.Yes, it’s a complete version of IE11, it’s always the latest version, and it works great.
RootsTech FAQ and Live ChatFAMILY TREE MAKER @ ROOTSTECH This year’s RootsTech Connect’s initial live even...
FTM 2019 FAQFamily Tree Maker 2019 was launched on September 28, 2019. If you have questions...
Live Chat ServiceIf you could not find your answer in our Support Center, and your question is ur...
Family Tree Maker News, Offers and Other EmailsThe best place to get Family Tree Maker news and special offers is through our o...
macOS Big Sur Compatibility for Family Tree MakerOn November 12, 2020, Apple released the macOS Big Sur upgrade (version 11.0.1)....
Security Error or Blank Page in Web Search in FTM 2017 and FTM 2019We are aware of issues affecting FTM 2017 and FTM 2019 users, where they may see...
FAMILY TREE MAKER - Data Security ArticleCan I Install Ie 11 On Mac
We are aware of an article that has been published about the potential for a dat...
Family Book Creator FAQLooking for more information about Family Book Creator? Here are answers to the ...
Free Update 23.3 for FTM 2017FTM 2017 - Update to Version 23.3 SELECT A TOPIC: Version History (https://sup...
Technical Change Document – Version 23.3WHAT'S IN THE VERSION 23.3 UPDATE CONTENTS: Version 23.3 (build 570) - Wind...
Free Update 24.0.1 for FTM 2019FTM 2019 - Update to Version 24.0.1 SELECT A TOPIC: Version History (#Version)...
Getting the FTM 2019 24.0.1 UpdaterSteps to get the 24.0.1 updater for FTM 2019: 1. Go to the Update Center. It’...
Running the FTM 2019 24.0.1 UpdaterOnce you've downloaded the free updater for FTM 2019, you may want help to make ...
Getting a Replacement Download for FTM 2019This article is for any users who have purchased FTM 2019 and find themselves in...
System Requirements for FTM 2019What are the System Requirements for FTM 2019? System Requirements for Wind...
How to Pick Up your Copy of FTM 2019Whether you have ordered FTM 2019 or are eligible for a free copy, please follow...
FTM 2019 CO-PILOT PROGRAMTHE CO-PILOT PROGRAM For new users of FTM 2019, we'd like to introduce you to t...
Sync Weather Status for FTM 2017 and FTM 2019Understanding Sync Weather While it's quite rare to see red sync weather, we ...
What's New in FTM 2019?About the New Edition It's been thirty years since Family Tree Maker was born a...
macOS Catalina Compatibility for Family Tree MakerOn October 7, 2019, Apple released the macOS Catalina update (version 10.15). We...
Documenting AncestryDNA Information in FTM 2017Many Family Tree Maker users have been exploring their genetic genealogy, linkin...
Technical Change Document – Version 23.2WHAT'S IN THE VERSION 23.2 UPDATE CONTENTS: Version 23.2 (build 540) - Wind...
Steps for Getting the 23.3 Updater for FTM 2017Steps to get the 23.3 updater for FTM 2017 1. Go to the Update Center. It’s ope...
Running the FTM 2017 23.3 UpdaterOnce you've downloaded the free updater for FTM 2017, you may want help to make ...
Checking FTM 2017 and FTM 2019 Version and Build NumbersWhether you've newly installed FTM 2017 or FTM 2019, are troubleshooting an issu...
What's New in the FTM 2017 23.1 UpdateIMPORTANT NOTE: This article refers to the 23.1 update for FTM 2017, which has b...
Downloading and Running the FTM 2017 23.3 UpdaterThis article explains how you can download and apply the free update for FTM 201...
Troubleshooting Installer and Updater DownloadsIf you are having dififculty downloading Family Tree Maker 2019, one of the free...
Ordering Printed Charts through Family ChartMastersOften we have users ask what’s the best way to take the charts they’ve created u...
Search Result Detail Issue in FTM 2017 23.2Since the release of the 23.2 update for FTM 2017, we have received some reports...
Blank “Edit Search” Window in FTM 2017 Web SearchInstall Ie11 On Mac Windows 10
There are users who have been reporting an issue where they see a blank popup wi...
FAQ - RETURN TO GREEN STATUSHere's an FAQ on the return to green sync status that we hope will answer your q...
FAQ for Charting Companion 7Whether you're hearing about Charting Companion for the first time, or have used...
Error Messages from Ancestry Hints and Web Search in FTM 2017UPDATE: The issue with error messages when trying to view Ancestry Hints or Web ...
'File Not Found' Error from FamilySearch UPDATE: The 'File Not Found' Error has been fixed in FTM 2017 version 23.2. For ...
Issues with FamilySearch and FTM 2017A FAMILYSEARCH UPDATE IS HERE, AND WE'RE READY As FamilySearch updates the tech...
Blank FamilySearch Results in FTM 2017UPDATE: The issue with blank FamilySearch results has been fixed in FTM 2017 ver...
Empty Ancestry Search Results and Missing Categories in FTM 2017 Web SearchUPDATE: The issues with missing categories and empty Ancestry search results hav...
Sync Issue - Media Not Uploading from FTM 2017 for MacInstall Ie11 On Mac Shortcut
UPDATE: The media upload issue has been fixed in FTM 2017 version 23.2. For more...
Introducing AlbumWALKEvery so often an invention comes along that fundamentally changes the way we do...
FTM 2017 Printed Companion GuidePRINTED 2017 COMPANION GUIDE How to Buy: To order the printed Companion Guide...
Sync Change Log Issue - Media ItemsUPDATE: The sync change log issue has been fixed in FTM 2017 version 23.2. For m...
Charting Companion FAQWhether you've newly purchased Charting Companion, have recently updated or inst...
Troubleshooting Charting Companion RegistrationIf you bought Charting Companion from Software MacKiev, you will receive an emai...
'Another installation is in progress' Error when Installing Charting CompanionIf you encounter an error stating that 'another installation is in progress' whe...
FAMILY TREE MAKER 2017 FAQFamily Tree Maker 2017 was launched on July 16, 2017. If you have questions abou...
Purchasing FTM 2019WARNING - COUNTERFEIT COPY ALERT: If you're interested in purchasing Family Tre...
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What are the System Requirements for FTM 2017? System Requirements for Wi...
How to pick up your copy of FTM 2017Whether you have ordered FTM 2017 or are eligible for a free copy, please follow...
Understanding the Sync Weather Report in FTM 2017 and FTM 2019With the release of FTM 2017, we introduced a new feature called the Sync Weathe...
Installing Family Tree Maker 2017 for Windows How do I install Family Tree Maker 2017 for Windows? 1. Open the email with the...
Installing Family Tree Maker 2017 for Mac How do I install Family Tree Maker 2017 for Mac? 1. Open the email with the lin...
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Answer ID 2257 ANCESTRY CONNECTION SERVICES RETIRED OLDER EDITIONS ONLY - FTM ...
Privacy Policy for Software MacKievNew data protection laws are being implemented in Europe via the new European Ge...
How to Change your Cookie SettingsWe use cookies to ensure you get the best possible experience on Software MacKie...
Additional Resources for FTM Users**Where can I go for more information about Family Tree Maker and how to use it?...
Internet Explorer 11 Notice on FamilySearch through Web SearchUPDATE: The IE11 notice no longer appears in FTM 2017 after updating to version ...
Getting a Replacement Download for FTM 2017This article is for any users who have purchased FTM 2017, and find themselves i...
Guide to Replacing the FTM 2017 Mac Installer on the USBA small number of Software MacKiev customers have reported an 'invalid checksum'...
Guide to Updating the FTM 2014.1 USB Drive to FTM 2017Install Ie11 On Microsoft Server 2019
Many Software MacKiev customers have purchased a backup USB drive for FTM 2014.1...
Guide to Updating the FTM 3.1 USB Drive to FTM 2017Many Software MacKiev customers have purchased a backup USB drive for FTM 3.1, w...
FTM 2017 CO-PILOT PROGRAMTHE CO-PILOT PROGRAM There was one thing about the Test Drive program that we t...
“Format the disk” warning when inserting the FTM USB DriveNote: This information only applies to users who have installed the Windows 10 C...
NEW TREE SAFETY FEATURES (FTM 2017)FTM 2017 – NEW TREE SAFETY FEATURES Here are three newly implemented features d...
What's New in Family Tree Maker 2017?What new features and changes are there in Family Tree Maker 2017? Faster, S...
FAQ for Charting Companion 6This article is for Family Tree Maker users who have already purchased Charting ...
GETTING READY FOR FAMILYSYNC® 101One of the things that may take some getting used to in using FamilySync instead...
How to Compact and Back Up a Linked TreeHOW TO COMPACT AND BACK UP A LINKED TREE Whether you are getting ready to updat...
FTM 2017 Feature - Color Coding for the Rest of UsFTM 2017 FEATURES COLOR CODING FOR THE REST OF US We hope you'll like our eleg...
FTM 2017 Feature - Recovering Old Faded Photos the Easy Way FTM 2017 - PHOTO DARKROOM™ RECOVERING OLD FADED PHOTOS THE EASY WAY Go fin...
FTM 2019
FTM 2017
FTM 2014.1, 3.1 and Older